Terms of service

General Terms and Conditions of the

Online Shop of the Loeser Gallery - Artshop Loeser

1. scope of application

All services provided to the customer by the online store of Galerie Loeser shall be provided exclusively on the basis of the following General Terms and Conditions. Deviating provisions shall only apply if they have been individually agreed between the online store and the customer.

2 Conclusion of contract

2.1 The offers in the online store of Galerie Loeser represent a non-binding invitation to the customer to order goods online. The subject of the offers are exclusively the works of art offered for sale in the online store of Galerie Loeser.

The subject of the contract is the goods ordered by the customer. Concerning the condition the offer description is valid, in all other respects § 434 Abs.1 sentence 3 BGB is valid.

2.2 The contract with Galerie Loeser is concluded via an online shopping cart system by placing the goods, the purchase of which is intended, in the shopping cart. Subsequently, the shopping cart is called up on the button of the navigation bar. There the customer can make changes at any time. After the customer has clicked on "Checkout", his personal data must be entered. Subsequently, the order data are displayed once again. Another click calls up the page of our payment service provider Shopifypayments, where you can select the desired payment method.

2.3 You will be redirected back to the online store and will be given another opportunity to check your order data and change it if necessary. At this point it is still possible to cancel the order process. The contract is not legally binding until the order is sent.

2.4 The contract is concluded in German.

3. cancellation policy

Please click the following link: Show cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us at

Galerie Loeser

Marktstraße 53

99084 Erfurt

phone number: +49 (0) 361/5662250

e-mail: post@galerieloeser.de

by means of a clear declaration (e.g. a letter sent by mail or e-mail) about your decision to revoke this contract. You can use the following model withdrawal form, which is not mandatory.

If you want to cancel the contract, please fill out this form and send it back.


To Galerie Loeser, Marktstraße 53, 99084 Erfurt, post@galerieloeser.de


I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

Ordered on
Received on

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only in case of paper communication)


To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation:

If you revoke this contract, we shall reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which the goods returned to us have been received by us. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

4 Delivery

4.1 All items will be delivered immediately, if available from stock.

Delivery is only within Germany, Austria and Switzerland.

4.2 The delivery time within Germany is, unless otherwise stated in the offer, a maximum of 5 - 7 working days. The delivery will therefore take place within 7 working days at the latest (Monday to Friday, public holidays excluded) after receipt of payment by our financial service provider.

For international deliveries, the delivery time is a maximum of 14 working days, unless otherwise stated in the offer. The delivery will therefore take place within 14 working days at the latest (Monday to Friday, public holidays excluded) after receipt of payment by our financial service provider.

4.3 If an item is not available at short notice, we will inform you by e-mail about the expected delivery time, provided that we have an address from you.

Your legal claims remain unaffected.

5. packaging and shipping costs

5.1 We offer the following shipping methods: insured shipping with UPS or a freight forwarder.

5.2 For delivery within Germany, Austria and Switzerland we charge a flat rate for shipping:


5,00 € up to a value of goods of 99,00 €,

from a value of goods of 100,00 € we deliver free of shipping costs.

5.3 All unique items that exceed the maximum size of the shipping service provider will be shipped with a carrier.

You will be notified of the shipping and the expected delivery date in advance by e-mail.


Customs or import fees outside Germany

We have no influence on the charges levied by the recipient countries and cannot provide advance information on these. If you need more detailed information, please contact the customs office responsible for your region. Please note that you have to comply with the respective national regulations when importing goods.

6. payment, retention of title

6.1 All stated prices are gross prices in Euro, which include the statutory value added tax of currently 19% or 7%, unless the articles are subject to differential taxation according to § 25a UstG. The prices valid on the day of the order shall apply.

6.2 Until full payment, the delivered goods remain our property (retention of title according to §§158, 449 BGB). The customer shall inform us immediately of any compulsory execution measures by third parties against the goods subject to retention of title, handing over the documents necessary for an intervention; this shall also apply to impairments of any other kind. Irrespective of this, the customer must inform the third parties in advance of the existing rights to the goods.

7 Warranty

If the supplementary performance is carried out by way of a replacement delivery, the customer is obliged to return the goods first delivered to us within 30 days at our expense. The return of the defective goods shall be made in accordance with the statutory provisions. We reserve the right to claim damages under the conditions regulated by law.


8. liability for defects

The statutory liability for defects applies.

We ask our customers to check the ordered item immediately upon delivery for completeness, obvious defects and transport damage and to notify us immediately of any complaints.

9. data protection

Our privacy policy is available at https://artshoploeser.de/policies/privacy-policy.

10. copyright

The contents and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.

11. miscellaneous

For the settlement of disputes in online commerce between consumers and traders, the EU Commission has established a platform (the so-called OS platform). You can reach this platform as well as further information under the following

link: http://ec.europa.eu/consumers/odr

12. contents and links on our pages

The contents of our pages were created with the utmost care. However, we cannot guarantee the accuracy, completeness and timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with § 7 paragraph 1 TMG under the general laws. According to §§ 8 to 10 TMG, we are not obligated to monitor transmitted or stored information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information under the general laws remain unaffected. However, liability in this respect is only possible from the point in time at which a concrete infringement of the law becomes known. If we become aware of any such infringements, we will remove the relevant content immediately.

13. final provisions

The validity of the UN Convention on Contracts for the International Sale of Goods is excluded, German law shall apply. With an order the general terms and conditions of the online store are accepted.

If the customer has no general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract is our place of business.